He said that expectation is also codified in the Canada Transportation Act and the Air Transportation Regulations, as well as in some provinces’ legislation.
That's without the stipulation that the airline has 48 hours to re-book a passenger onto another of its own or a partner airline’s flights. Lukacs explained that in many jurisdictions outside of Canada, including in the United States, the European Union, Israel and Turkey, airlines are required by law to provide refunds in the original form of payment for cancelled flights whether the reason for the cancellation was within the airline’s control or not. “The government is telling people they’re getting new rights while, in reality, the government is giving passengers a watered down version of the rights they already have under the law.” It’s smoke and mirrors,” Lukacs told CTVNews.ca in an interview over the phone on Wednesday. While the Canadian Transportation Agency positions the new guidelines as offering increased passenger protection, Gabor Lukacs, an advocate for Canadian air passengers and the president of the non-profit Air Passenger Rights, said they actually do a disservice to airline passengers. However, after Canadian airlines denied refunds for flights cancelled due to COVID-19, Minister of Transport Marc Garneau gave the Canadian Transportation Agency the authority to establish new guidelines on Dec. There was no requirement that the flight depart within 48 hours of the original flight, and airlines were only required to provide refunds or offer alternate travel arrangements for disruptions that were within their control.
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Under the previous APPR rules, airlines were required to rebook affected passengers, free of charge, on the next available flight operated by them or a partner airline. Airlines must pay refunds within 30 days, and any airline that does not follow the new regulations could face a fine of up to $25,000 per incident. Passengers are free to choose a refund at any time after the 48-hour window and before being provided a confirmed reservation on an alternate flight. For large airlines, this could mean having to rebook the passenger on the next available flight of any airline, including competitors. If the airline can’t meet that requirement, it must offer the passenger either a refund or alternative travel arrangements, free of charge. Under the new requirements, if a passenger’s flight is cancelled or delayed by three hours or more for reasons outside of an airline’s control, the airline must offer the passenger a reservation on a flight operated by the airline or one of their partners within 48 hours of the departure time on the passenger’s original ticket. Get the latest newsletters right to your inbox.
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8, airlines are now obligated to provide passengers with refunds for flights cancelled or delayed due to reasons outside the airlines’ control. New refund requirements for commercial flight delays and cancellations are now in effect across Canada.Īs of Sept.
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